GDPR Compliant Privacy Policy
{{location.name}} ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy & Cookie Policy outlines how we collect, use, store, and protect your personal data when you interact with our website, services, and advertisements. We comply with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR). By using our website, submitting your details, or engaging with our services, you agree to the practices described in this policy.
Information We Collect
We may collect and process the following types of personal data:
Information You Provide Voluntarily:
Your name, email address, phone number, and postcode when you complete our contact form.
Any additional information you provide when booking a free home suitability assessment or requesting further details.
Correspondence records when you contact us via phone, email, or other channels.
Information Collected Automatically:
Your IP address, browser type, and operating system.
Website activity, including pages visited and interactions with our content.
Cookies and tracking technologies (see Section 5 – Cookies & Tracking Technologies).
Third-Party Data Sources:
Publicly available business directories or databases.
Marketing partners and advertising platforms that help us reach potential customers.
How We Use Your Information
We use your personal data for the following purposes:
To provide our services – Including scheduling your free home suitability assessment and delivering relevant information.
To communicate with you – Sending follow-up emails, appointment reminders, and responses to your inquiries.
For marketing and advertising – If you opt-in, we may send promotional offers, newsletters, or relevant updates.
To improve our website and services – Using analytics to understand how visitors interact with our website.
For legal and compliance purposes – Ensuring we meet regulatory requirements.
We do not sell or rent your personal data to third parties.
How We Store and Protect Your Data
All personal data is stored on secure servers with encryption and access controls.
Data may be processed outside the UK or EEA, but we ensure compliance with UK GDPR by working with trusted service providers.
While we take all reasonable precautions, transmission of data over the internet is not 100% secure.
If you wish to update or delete your personal data, contact us at {{location.email}}.
Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us improve user experience, website functionality, and marketing efforts.
How We Use Cookies
We use cookies to:
Analyse website traffic and improve website performance.
Store user preferences for a better browsing experience.
Track advertising performance via platforms like Facebook and Google Ads.
Types of Cookies We Use
Type of Cookie Purpose:
Essential Cookies - Required for website functionality (e.g., security, login preferences).
Analytics Cookies - Help us track website performance and user behavior (Google Analytics).
Marketing Cookies - Used for advertising purposes (e.g., Facebook Pixel, Google Ads).
Managing Cookies
You can control and delete cookies through your browser settings. If you disable cookies, some website features may not work properly.
For more details, see our Cookie Settings.
Facebook & Online Advertising
We use Facebook and other digital advertising platforms to reach potential customers. This may include:
Custom Audiences: Showing relevant ads based on interactions with our website.
Facebook Pixel & Retargeting: Measuring ad performance and improving campaign effectiveness.
Data Sharing with Facebook: In compliance with Facebook’s privacy policies.
For more details, visit Facebook’s Privacy Policy: https://www.facebook.com/about/privacy/update
Your Rights Under UK GDPR
You have the right to:
Access Your Data – Request a copy of the personal data we hold about you.
Correct Your Data – Request corrections to inaccurate information.
Request Data Deletion – In some cases, you may ask us to delete your personal data.
Restrict Processing – Limit how we use your data under certain circumstances.
Opt-Out of Marketing – You can unsubscribe from marketing communications at any time.
To exercise these rights, contact us at {{location.email}}.
Data Retention Policy
We retain personal data only as long as necessary for business and legal purposes. If you request deletion, we will securely erase your information unless required by law.
Changes to This Privacy & Cookie Policy
We may update this policy periodically. Any changes will be posted on this page. If significant updates are made, we may notify you via email.
Contact Us
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{{location.email}}
Cowieshill Farmhouse, Laurencekirk Aberdeenshire AB30 1BX
